SAP ERP platform has good business functionality and is helping businesses streamline processes, automate tasks and tap data. The integration of chatbots in SAP ERP has the potential to elevate the entire experience to a new level and deliver more benefits to businesses.

Any website you visit today will have a messaging window popping up to offer assistance. We tend to mistake it for a customer support executive offering you help. But it’s a software called chatbot that has become widespread in usage from websites, social media platforms to enterprise systems.

Touch free technology has garnered a lot of attention during the COVID-19 crisis, with many large retailers adopting it to restart their business operations and invite customers to their stores safely.

E-governance and digital transformation can help governments across the globe in building an effective citizen-centric delivery model. This can help governments make their various services easily accessible to the citizens while driving citizen convenience and satisfaction.

Businesses are building chatbots to automate repetitive tasks and save costs and resources. However, a chatbot needs to be carefully designed to optimize the user experience. A chatbot development process based on best practices will help organizations to achieve their business goals.

Public healthcare is undergoing a sea change across the globe as governments push to improve access and manage costs. Evolving market trends are exerting pressure on public healthcare delivery models to increase patient engagement and focus on treatment outcomes. Digital technologies are helping governments to address these challenges.

While digital transformation was on the cards for many businesses, the COVID-19 global pandemic has made it a necessity. Essential businesses like retail, grocery and restaurants can leverage digital solutions to not only offer their products/services but also to offer a safe, touch-free shopping experience in their stores.

Customer Experience (CX) is the new battlefront. Amidst the commodity trap, where there is little differentiation between products and services, CX is fast emerging as the key differentiator. Companies are realizing that great experience to customers means more sales, longer brand loyalty and free word-of-the-mouth publicity.

In today’s IT landscape, enterprises are increasingly seeking multi-cloud environments as they offer them the flexibility to deploy workloads across diverse cloud platforms. Multi-cloud environment also reduces IT costs and complexity.

Public health organizations across the globe are leveraging digital technologies to fight against COVID-19. The solutions are helping the organizations in scaling their services, guiding policy decisions and informing people.

Technical teams in organizations mostly focus on delivering an aesthetic product and this is what drives the development and design process. However, this can at times lead to the creation of digital products that are not very user-friendly. Since all digital products are designed for users, paying attention to how the human mind functions help in developing a more meaningful and engaging product.